Monthly Archives: July 2013

Engaging Your Social Media Follower

By: Gina Mason – July 31, 2013

As many of you know, social media is a fantastic way to get information about your brand or company out to a large audience. However, with so many other brands and companies doing the same thing, how can you make your posts standout?  Here at Indra Public Relations, we believe that social media posts should be as innovative and relevant as possible in order to keep your followers interested. Below are a few tips that we incorporate in our social media strategy on how to make your social media posts more attractive to users.  

Facebook

      Provide Information and Include a Link

When you are posting status updates, be sure to provide important information about your business or brand and keep it interesting. Provide a link to your website or story that they can click on to learn more.

      Keep Your Posts Positive

Make sure you post positive updates, inspiring quotes or exciting pictures to keep your followers engaged. Not only do people like reading or seeing positive content, but also they will be more likely to share your post with their friends.  

Twitter

      Shorten Your URLS

As with Facebook, links are always great to include in your tweets so what do you do if you hit the 140-character limit? Use sites like Bit.ly to shorten your links and save characters.

      Ask for Re-tweets

Want to spread your message to a larger audience? Ask your followers to RT or Re-tweet your posts. By doing this, people will share your tweets with their followers and your message will reach a much larger audience. 

      80:20 Ratio

We believe in the 80:20 ratio (80% others – 20% promotional). Posting every day about how great your company is will not keep your followers engaged. In order to grow your following and keep your followers loyal, we recommend that you RT others (i.e. industry experts, current events that are related to your industry or interesting posts by your followers).  Help other’s spread their message and you will find that most will do the same for you.

Pintrest 

      Post Colorful Photos

Pinners are more attracted to brightly colored photos so be sure to post pictures that will get their attention. Don’t forget to use high quality photos! 

      Include a Link

Pintrest allows pinners to click on the image and be directed to another site. If you are posting photos on behalf of your company, be sure to link all of your photos to your website for elevated web traffic.

 Google +

      Incorporate Hashtags

Google + and Facebook are both incorporating Twitter’s use of hashtags in order for more users to discover your content. #UseHashtags #EngageMoreUsers #SpreadYourMessage

       Tag People

When you post something, be sure to tag the people, companies or brands applicable to increase the chance of them engaging with your post.

Our team at Indra Public Relations specializes in social media management and can help you expand whether you are a brand, company or an individual. We will customize a strategic plan to fit your needs and provide you with a monthly analytics report so you can see your social media progress.  Please feel free to reach out to us to learn more about how we can help you grow your following, engage your followers and ultimately create more business.   

As always, I welcome your comments and if you like what you read, be social and share.

@indraprgroup 

 

 

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Combating A Crisis

Combating A Crisis

Author: Gina Mason/July 8, 2013

In today’s world of Twitter, iPhones, YouTube and the 24-hour news cycle, we can no longer question IF a crisis will happen; it is now a matter of WHEN it will happen. All it takes is one photo, one email, one tweet or one cellphone video to turn something into a national PR nightmare. There are countless examples of these nightmares circulating in the news, such as Paula Deen’s racial snafu and Jets QB Mark Sanchez’ no-pants-dance video. That is why it is imperative to have a solid crisis communications plan ready to go before “you-know-what hits the fan.”

 

Before the Crisis:

 

Watch and learn

 

It is a good rule of thumb to get into the habit of observing crisis communication plans in the media.  Take note of what other PR teams do when they face controversy and pay attention to how the media and the public receive their tactics. Crisis communication can be a process of trial and error and learning from others can help you navigate through a difficult situation of your own.

 

Be prepared

 

Prior to a crisis, it is always beneficial to be prepared with a plan of attack. Although, you cannot specifically predict a crisis, you can prepare a communications strategy and a solid foundation to build upon. Brainstorming initial reaction plans, creating contact lists of key spokespeople, preparing statements and drafting social media responses to hypothetic scenarios are all simple practices that can be tailored to the specific crisis when it happens.

 

During the crisis:

 

Respond as soon as possible

 

This is where being prepared is a huge asset in crisis management. By responding before or immediately after the news breaks, makes you or your brand appear to be proactive, not reactive. Getting your message out to the public as soon as possible will help your efforts as you repair the damage that has been done. That being said, responding quickly with “no comment” or silence may make you appear guilty. Tell the public what you know and how you plan on fixing the situation.   

 

Help the media, help you

 

Media relations is a vital component when dealing with a crisis.  Complying with the media makes dealing with a crisis a lot easier. Try to utilize the relationships you have with media members to get your message out. Hold press conferences, issues statements and post things on your social media sites to spread your message to a large audience.

 

Be honest

 

“Your Honor, I did not have sexual relations with that woman” – Bill Clinton

 

Take a lesson from Bill Clinton. When it comes to a crisis, the best option is always tell the truth. Lying, denying, placing blame on others or sidestepping the question usually will backfire in the end. Deceiving the public will not only make matters worse, it will tarnish you or your brand’s reputation and credibility.

 

Everyone makes mistakes and the best policy is to “own it.” If you admit your wrong doing, people will respect that. People appreciate honesty and you will be more likely to repair a majority of the damage if you have their trust. 

 

After the Crisis:

 

Rebuild  trust

 

After the crisis dies down, make sure that you demonstrate how you have learned from your mistakes. Prove to the public that you have changed and give them a reason to trust you or your brand again. Participate in meaningful events, give back to a good cause or do something newsworthy that will show you or your brand in a positive light.  

 

Give it time

The most important thing to remember when dealing with a crisis is that it will not go away overnight. It may take a few days, weeks, months or years depending on the severity of the situation before the news of your crisis fades away. Be patient, it takes time to forgive and forget. You can rely on the fact that someone will do something more noteworthy and your crisis will become a thing of the past.

 

 

 

Combating a crisis can be very stressful; however using these tips will help you tackle any crisis big or small. Here at Indra Public Relations, we have years of experience specializing in crisis communication and are always prepared to handle any negative situation before it presents itself.  

 

As always, I welcome all comments and if you like what you read, be social and share.