By: Dallas J. Short
After complaints from the media and users, Twitter announced in December that they would be creating updates to protect the safety of their users. Twitter recognized they were not handling cyber bullying properly on their platform, Twitter CEO Dick Costolo even said the company “sucks at dealing with abuse and trolls on the platform and we’ve sucked at it for years.”
Well, it looks like those updates are on the way to us all. In a brief memo from Tina Bhatnagar (@tinab), VP, User Services, she informed:
“We streamlined the process of reporting harassment on Twitter recently; now we’re making similar improvements around reporting other content issues including impersonation, self-harm and the sharing of private and confidential information. These changes will begin rolling out today and should reach all users in the coming weeks.”
So, it will now be easier to report if someone’s bothering you and if you see someone bothering someone else online. Twitter has also increased their staff so they have more people handling these reports of harassment.
“Over the last six months, in addition to the product changes, we have overhauled how we review user reports about abuse. As an example, allowing bystanders to report abuse – which can now be done for reports of private information and impersonation as well – involved not only an update to our in-product reporting process, but significant changes to our tools, processes and staffing behind the scenes. Overall, we now review five times as many user reports as we did previously, and we have tripled the size of the support team focused on handling abuse reports.”
Twitter realizes that online bullying is on the rise and are believe these new steps they are taking will allow them handle the complaints more efficiently.
“These investments in tools and people allow us to handle more reports of abuse with greater efficiency. So while we review many more reports than ever before, we’ve been able to significantly reduce the average response time to a fraction of what it was, and we see this number continuing to drop.”
Twitter is all for kicking off bullies and people who harass others. They might have let a lot of things slide for too long, but they are committed to changing that stance.
“We are also beginning to add several new enforcement actions for use against accounts that violate our rules. These new actions will not be visible to the vast majority of rule-abiding Twitter users – but they give us new options for acting against the accounts that don’t follow the rules and serve to discourage behavior that goes against our policies.”
Twitter is fun, I use it a lot. Most of the sports and entertainment world (that I care about) seems active on it. It’s more of an immediate thought conversation than other platforms. Even though their actions could have been more proactive than reactive, it is great that they are doing something and showing commitment to their users’ safety and enjoyment.
As always, I welcome all comments and if you like what you read be social and share.